Frequently Asked Questions

 

How long does the process take?

There are different factors when it comes to the process and timeline. For example a company that has their logo or artwork already on hand the process is a lot quicker. Once you determine the garments you want and have a logo or artwork you will be one step closer. The next step will be a mockup delivered via email for you to approve. Once the mockup is approved your order goes to the final stage for printing.

What kind of artwork or files are needed?

The recommended files are AI, CDR, EPS, PSD, TIF, JPG and PDF. The artwork should be sized for the required print. If we do not have usable artwork we will not be able to begin the printing process. If you need help with your artwork our design team is here to help.

Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer all your questions.

Is there a minimum order amount?

Yes, 24 pcs is the minimum per design. Small orders will also have a restriction on the number of ink colors as well.

Do you offer a discount for large orders?

Of course! The pricing will vary depending on the amount of pieces and ink colors. The larger the order is the more you will save.

Are there any screen set up fees?

NO, we do not charge screen setup fees.

Can you help me design a logo or artwork?

Of course! Our design team is always here to help. Just keep in mind there will be additional cost for artwork designs.

Can I mix shirt and ink colors?

You can mix shirt colors as long as the colors stay the same. If you want to change the color of the ink there is an additional fee for color changes.

Can I mix sizes of the shirts?

Of course! You can use different size shirts as long as the artwork size does not change.

When do I pay for my order?

Since all our orders are custom printed garments you will have to pay before we begin. Custom artwork or logos must be paid upfront.

What’s your return policy?

Due to the nature of our business all custom printed apparel cannot be returned.

Do you ship oversees and to P.O. boxes?

We currently only ship in the US to a physical address. UPS requires a signature for all orders. If you leave a signed note at your door UPS will leave the package however that is at your discretion and responsibility.